1. Who we are
These terms are between you and BulaCharge ("BulaCharge", "we", "us"), operator of the BulaCharge electric vehicle charging network in the Republic of Fiji, of Suva, Fiji. Contact details are in section 16.
2. When these terms apply
These terms apply whenever you use a BulaCharge charging point, start a charging session, or use the website at bulacharge.com. By plugging in, approving a payment, or using the website, you agree to them. If you do not agree, do not use the charging point or the website.
3. Charging points and access
BulaCharge charging points are installed at sites owned or operated by third party hosts, such as retailers, resorts and depots. Access to a site, including opening hours, parking rules and any entry conditions, is set by the host. You must follow the host's site rules and any instructions displayed at the charging point.
Charging bays are for vehicles that are actively charging. You must not leave a vehicle in a charging bay when it is not connected and charging, and you must not obstruct a charging point or bay.
4. Your vehicle
You are responsible for confirming that your vehicle is compatible with the charging point, including the connector type and the vehicle's maximum charge rate. Connector types and power ratings for each site are published on the website. We are not responsible for any inability to charge caused by vehicle incompatibility, vehicle faults, vehicle settings such as charge limits, or adaptors you supply.
5. Starting a session and paying
Charging is sold in fixed bundles priced in Fijian dollars. The available bundles and their prices are shown on the charger before you confirm any payment. The price you confirm is the total price for that session. There are no connection fees, subscription fees or idle fees unless expressly shown before you pay.
Payment is made using the methods shown on the charger at the time of the session. Third party payment services are governed by their own terms, and we are not responsible for their availability.
A session starts when your payment is confirmed and the charger confirms a connection to your vehicle. A session ends when the purchased bundle is consumed, when you stop the session, when you unplug, or when the charger stops the session for safety or fault reasons.
6. Refunds
If a session fails to start after your payment is approved, the bundle amount is refunded automatically to the payment method used. If an automatic refund has not arrived within one hour, contact us with the reference from your SMS receipt and we will investigate.
If a session ends early because of a fault with the charging point, contact us and we will refund the unused portion of the bundle or, at our option, the full bundle. Sessions ended early by you, by your vehicle, or because of a limit set in your vehicle are not refundable except where required by law.
Nothing in these terms limits your rights under the Fijian Competition and Consumer Commission Act 2010 or any other law that cannot be excluded.
7. Availability and network status
We aim to keep every charging point available, but we do not guarantee that any charging point will be available, operational, or free of faults at any given time. Charging points may be taken offline for maintenance, safety, power supply issues, host site closures or events beyond our control. Network status published on the website is provided in good faith and may change without notice. You should confirm availability before relying on a charging point for a journey.
8. Safe use
You must use charging points only as intended and in accordance with the instructions displayed. You must not use a charging point or cable that appears damaged, must not use extension leads or unapproved adaptors, and must return the connector to its holster after use. Report any damage or fault to us promptly. Do not attempt to open, modify or repair any charging equipment.
9. Damage and misuse
You are responsible for any loss or damage to a charging point, cable, bay or host site caused by your negligence, misuse or breach of these terms, and for any loss or damage caused by anyone using a charging point with your approval. We may suspend or refuse service to anyone who misuses the network.
10. Our liability
To the extent permitted by the laws of Fiji, we are not liable for any indirect or consequential loss, including loss of time, loss of use of a vehicle, or missed connections, arising from the use of or inability to use a charging point or the website. Our total liability to you in connection with any single charging session is limited to the amount you paid for that session. We do not exclude or limit liability for death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.
11. Using this website
The website is provided for information about our services and network. We try to keep it accurate and current, but site details, charger specifications, opening hours, estimated charging times and network status may change and should be confirmed before you travel. Estimated charging times shown by the vehicle selector are indicative only and depend on your vehicle, its battery state and conditions at the time.
Maps on the website use OpenStreetMap data and link to third party mapping services for directions. We are not responsible for the content or accuracy of third party services.
12. Intellectual property
The BulaCharge name, logo, website content and imagery are owned by or licensed to us. You may not copy, reproduce or use them without our written permission, other than to view the website for your own use.
13. Privacy
How we collect and use personal information is described in our privacy policy, which forms part of these terms.
14. Changes
We may update these terms from time to time. The version published on the website at the time you use a charging point or the website is the version that applies. Material changes will be signposted on the website.
15. Governing law
These terms are governed by the laws of the Republic of Fiji, and the courts of Fiji have exclusive jurisdiction over any dispute arising from them.
16. Contact
Contact details will be published here shortly. You can also reach us through the support hub.