1. Who this policy covers
This policy explains how BulaCharge ("BulaCharge", "we", "us") handles personal information when you use a BulaCharge charging point or the website at bulacharge.com. We respect the right to privacy recognised in section 24 of the Constitution of the Republic of Fiji and handle personal information in line with the laws of Fiji.
2. Information we collect
When you charge
- The mobile number used for the session receipt and payment confirmation
- Session details: the charging point used, start and end time, bundle purchased, energy delivered and session status
- The payment reference for the session
We do not collect your name, address or vehicle registration to start a session, and we never see or store payment PINs or card details, which are handled by the payment provider.
When you use the website
- Standard server logs, including IP address, browser type, pages requested and time of request, used for security and to keep the website working
- If you use the "find my nearest charger" feature, your device asks your permission to share your location. The location is used in your browser only to find the nearest site and is not sent to or stored by us
- If you contact us, the details you choose to give us
The website does not use advertising or tracking cookies.
3. How we use it
- To start, run and end charging sessions and to process payments and refunds
- To send a session receipt by SMS to the mobile number used for payment
- To respond to faults, complaints and enquiries
- To monitor network performance and plan new sites, using aggregated session data that does not identify you
- To keep the network and website secure
- To meet our legal and accounting obligations
We do not sell personal information and we do not use it for marketing unless you have asked us to keep you informed.
4. Who we share it with
- Payment providers, which process payments under their own terms and privacy policies
- Service providers that host our systems and website, including infrastructure providers located outside Fiji. Where information is stored outside Fiji, we require providers to protect it to a standard at least equivalent to this policy
- Site hosts, who may see aggregated usage for their site but not your personal details
- Authorities, where required by law or to protect safety, property or legal rights
The website loads map tiles from OpenStreetMap and fonts from Google, and links to Google Maps and Apple Maps for directions. Those providers may receive your IP address and standard browser information when content is loaded from them, under their own privacy policies.
5. How long we keep it
Session and payment records are kept for as long as needed to operate the service, handle refunds and disputes, and meet accounting and tax requirements under Fiji law, and are then deleted or anonymised. Server logs are kept for a short period for security purposes. Enquiry correspondence is kept for as long as needed to deal with the enquiry.
6. Security
We protect personal information with access controls, encryption in transit, and secure hosting. Payment is processed by our payment providers, and we never see or store PINs or card details. No system is completely secure, and we cannot guarantee the security of information transmitted over the internet or mobile networks.
7. Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it for the purposes above. To do so, contact us using the details in section 10. We will respond within a reasonable time and may ask you to verify your identity, for example by confirming the mobile number used for a session.
8. Children
Our services are intended for licensed drivers. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The current version is always published at bulacharge.com/privacy with the date it was last updated.
10. Contact
Contact details will be published here shortly. You can also reach us through the support hub.